Política de reembolso
Returns & Refund Policy
Last updated: October 21, 2026
This policy applies to orders placed on toeluna.com, which is operated by THG GLOBAL LLC ("Toeluna," "we," "us"). Nothing in this policy affects your statutory rights under the consumer laws of your country.
1. 30-Day Returns & Exchanges
You may request a return or exchange within 30 days of the delivery date.
Shoes must be unworn and in their original condition. Trying them on indoors is fine.
To start a return or exchange, email info@toeluna.com with your order number, the item(s), and the reason. We will reply with the return address and instructions. Please do not send items back before contacting us.
Return shipping costs are paid by the customer, unless the item arrived defective, damaged, or incorrect. We recommend a trackable shipping service.
Exchanges: need a different size or color? Contact us within the 30-day window and we will confirm availability and the next steps.
2. Refunds
Once we receive and inspect your return, we will email you to confirm whether your refund has been approved.
Approved refunds are issued to your original payment method within 14 days of approval. Your bank or card issuer may need additional time to post the refund to your account.
Multi-pair packs: if you would like to return only part of a 2-pair or 3-pair pack, please contact us before sending anything back so we can confirm the options for your order.
3. Defective, Damaged, or Incorrect Items
If your order arrives defective, damaged, or is not what you ordered, contact us within 30 days of delivery with your order number and photos of the issue. We will offer a replacement or a full refund at no cost to you, including any return shipping.
4. Cancellations Before Shipment
To cancel an order, email us as soon as possible. If your order has not yet shipped, we will cancel it and issue a full refund. If it has already shipped, please follow the return process above.
5. Customers in the United Kingdom and the European Union - Right of Withdrawal
In addition to our 30-day policy, if you live in the UK or the EU:
You have the right to cancel your order for any reason within 14 days of the day you receive the goods. You then have a further 14 days to send the goods back.
To cancel, send us a clear statement by email to info@toeluna.com. You may use the model form below, but it is not required.
We will refund the price paid and the standard delivery cost within 14 days of receiving the goods back, or of receiving proof that you have sent them, whichever is earlier.
Unless the goods are faulty, you pay the direct cost of returning them.
You may handle the goods only as you would in a store, to check their nature and fit. We may reduce the refund to reflect any loss in value caused by handling beyond that.
Model cancellation form:
To: THG GLOBAL LLC, 412 W 7th St, STE 1130, Clovis, NM 88101, United States - info@toeluna.com
I hereby give notice that I cancel my contract of sale of the following goods: [ ]
Ordered on [ ] / received on [ ]
Order number: [ ]
Name: [ ]
Address: [ ]
Date: [ ]
6. Customers in Canada and Other Countries
This policy applies to all orders. You may also have additional rights under the consumer laws where you live.
7. Contact
THG GLOBAL LLC
412 W 7th St, STE 1130, Clovis, NM 88101, United States
Email: info@toeluna.com
This is not a returns address. Please contact us first and we will provide the correct return address.