Política de privacidade
Privacy Policy
Last updated: October 21, 2026
This Privacy Policy explains how THG GLOBAL LLC ("Toeluna," "we," "us") collects, uses, and protects your personal information when you visit or make a purchase from toeluna.com (the "Site"). THG GLOBAL LLC is the company responsible for your personal information (the "data controller").
1. Information We Collect
Contact information: name, shipping and billing address, phone number, and email address.
Order information: items purchased, payment method, and order history. Card numbers are handled by our payment providers; we do not store your full card number.
Messages: the content of any questions or requests you send us.
Device and usage information: IP address, browser type, pages viewed, and similar information collected through cookies and similar technologies.
2. How We Use Your Information
To process and deliver your orders, take payment, and handle returns, exchanges, and refunds.
To reply to your questions and send you updates about your order.
To send you news and offers, only if you have chosen to receive them. You can unsubscribe at any time.
To prevent fraud and keep the Site secure.
To improve the Site, understand how it is used, and show and measure advertising.
To comply with legal obligations.
3. Legal Bases (UK and EU Customers)
If you are in the United Kingdom or the European Union, we process your personal information on these legal bases: to perform our contract with you (processing and delivering your order); to comply with legal obligations (for example, tax and accounting); our legitimate interests (preventing fraud, keeping the Site secure, and improving our services); and your consent (marketing emails and non-essential cookies). You can withdraw your consent at any time.
4. Sharing Your Information
We do not sell your personal information. We share it only as needed to run our store, with:
Shopify, which hosts our online store and checkout;
payment providers;
our fulfillment partners and shipping carriers, including partners in China who prepare and ship orders. To fulfill your order, they receive your name, address, phone number, and order details;
email service providers;
analytics and advertising partners, such as Meta and Google, where used on the Site;
authorities, when required by law.
You can manage how your information is used for targeted advertising on our Your Privacy Choices page.
5. International Transfers
We are based in the United States, and your information is stored and processed in the United States. Because we ship from China, the information needed to fulfill your order is shared with fulfillment partners in China. Our service providers may also process information in other countries. When personal information from the UK or the EU is transferred to other countries, we rely on appropriate safeguards, such as standard contractual clauses, where required by law.
6. Cookies
We use cookies and similar technologies to run the shopping cart and checkout, remember your preferences, understand how the Site is used, and show and measure advertising. Where required by law, we ask for your consent before using non-essential cookies. You can also disable cookies in your browser settings, but some features of the Site may not work.
7. How Long We Keep Your Information
We keep order information for as long as needed to fulfill your order, handle returns, and meet our legal, tax, and accounting obligations. Marketing information is kept until you unsubscribe.
8. Security
We use reasonable measures to protect your personal information, including access controls and encrypted connections (SSL/TLS). Payments are processed through Shopify's secure checkout. No method of transmission or storage is completely secure.
9. Your Rights
Depending on where you live, you may have the right to:
access the personal information we hold about you;
correct inaccurate information;
delete your information;
restrict or object to certain uses, including direct marketing;
receive a copy of your information in a portable format;
opt out of targeted advertising;
withdraw your consent at any time.
To make a request, email us at info@toeluna.com. We may need to verify your identity before responding, and we will respond within the time required by law.
If you are in the UK or the EU, you also have the right to complain to your local data protection authority (in the UK, the Information Commissioner's Office). If you are in Canada, you may contact the Office of the Privacy Commissioner of Canada. We would appreciate the chance to address your concerns first.
10. Children
The Site is not intended for children under 16, and we do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new "Last updated" date.
12. Contact
THG GLOBAL LLC
Contact person: Thiago Tavares
412 W 7th St, STE 1130, Clovis, NM 88101, United States
Email: info@toeluna.com