Aviso legal
Legal Notice
Store: Toeluna (https://toeluna.com)
Seller: THG GLOBAL LLC, a limited liability company organized under the laws of the State of Wyoming, United States (Filing ID 2025-001844686)
Managing representative: Thiago Tavares
Address: 412 W 7th St, STE 1130, Clovis, NM 88101, United States
Phone: available upon request. Please email us and we will provide it without delay.
Email: info@toeluna.com
Customer service: we accept messages by email 24/7 and usually reply within 2 business days (excluding weekends and public holidays).
Prices: as shown on each product page.
Additional costs:
- Shipping: free standard shipping on orders to the United States. Shipping costs for other countries, if any, are shown at checkout.
- Duties and taxes: orders ship from China, so import duties or taxes may apply. Any amounts collected at checkout are shown before you pay. Any duties or taxes charged on delivery that were not collected at checkout are the customer's responsibility.
- Internet connection costs are the customer's responsibility.
Payment methods: the methods shown at checkout (such as credit and debit cards, Shop Pay, Apple Pay, Google Pay, and PayPal).
Payment timing: payment is taken when you place your order.
Delivery: orders ship from China within 1-3 business days after the order is placed and usually arrive about 7-14 business days after dispatch (United States estimate). Delivery may be delayed by customs, weather, holidays, or carrier issues.
Returns and exchanges:
- 30-day returns and exchanges on unworn shoes in their original condition. Return shipping is paid by the customer.
- Defective, damaged, or incorrect items: contact us within 30 days of delivery and we will offer a replacement or a full refund at our cost.
- Customers in the UK and EU also have a 14-day statutory right of withdrawal.
For full details, see our Returns & Refund Policy.
About our products: Toeluna shoes are casual everyday footwear. They are not medical devices and are not intended to diagnose, treat, cure, or prevent any condition.